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Terms of Use

Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Reliable Cars Rental relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Taxi requests in Pan India

The Company offers a service to arrange contact between the Customer and the Company’s partners for taxi journeys .

In this case, the Company acts as a simple intermediary and arranges the Customer’s Taxi Requirement with taxi reservation centres which shall process taxi requests under their own responsibility and in accordance with their own general conditions.

The Company shall have no liability for any loss or damage whatsoever as the taxi requests are made with and under the responsibility of the local taxi reservation centres.

The Company shall not be held liable for any failure to put the Customer in contact with a taxi reservation centre in the event of problems beyond its control in particular if the performance or poor performance of the contract is attributable either to the Customer, or to an unforeseeable and insurmountable act of a third party external to the provision of the service, or to an event of force majeure, such as IT and/or telephone problems, strikes, demonstrations,

Payment

The payment for services offered online is made by secure electronic bank card payment, via the CCAvenue system.

The transaction is carried out by the Customer in accordance with bank security requirements. The use of an encryption system prevents interception by a third party of the bank account details (bank card number and expiry date) provided by the Customer.

When providing its bank account details, the Customer unconditionally accepts in advance that the Company is authorised to carry out the secured transaction. The Customer therefore gives prior authorisation to its bank to debit sums shown on records or statements provided by the Company from its account, even if there are no invoices signed by the card holder.

Intellectual property

This website contains material which is owned by or licensed to us, the Company is the owner of all elements used on the site or applications (graphics, images, text, logos, data bases, programmes), except for those elements (inter alia logos) provided by the Company’s partners. Any full or partial reproduction, modification or use of trademarks, illustrations, images, elements and logos for whatever reason and on any medium whatsoever, is strictly prohibited without the express and prior consent of the Company.

Offered vehicles

The Company gives the Customer the possibility to request taxis which are especially adapted for the transport of persons

Booking procedure

Reliable Cars Rental bookings are made Online. The Company has created a dedicated priority line at 855 499 00 66 for this purpose. In order to facilitate the search for an adapted vehicle, the Company shall define the passenger profile with the Customer and identify particular constraints at the time of the first request. All information concerning the identity of the passenger, the nature of the disability, the type of vehicle requested and all other additional information that the Customer deems necessary to provide in order to facilitate the transport is therefore recorded in the Company’s files. A reference number is allocated to the Customer. This reference number must be provided by the Customer for all subsequent requests..

Liability

Neither the Company nor the taxi driver shall have any liability if the passenger needs to be accompanied by a guardian or attendant and the latter is absent, in the case of insufficient vehicle accessibility, if the passenger’s wheelchair does not fit in the taxi, if the taxi is unable to park sufficiently close to the pickup address because of parking restrictions, if the weight limits above are exceeded or if, for any reason whatsoever beyond the control of the taxi driver, the latter is unable to pick up the passenger.

The taxi driver has exclusive liability for the performance of the transport service and for the passenger entering and leaving the vehicle.

The passenger shall be exclusively liable in the case of accident or loss suffered in the event that the latter requests special assistance from the taxi driver which is over and above the transport service.

Liability

1) If a traveler cancels 24 hours prior the pick-up time, 20% of the total trip cost will be deducted.

2) If a traveler cancels within 24 hours prior the pick-up time, no refund.

3) The refunds will be made by online transfer to the customer’s bank account or by payment mode used by customer at the time of booking. No cash refund requests.

4) The amount will be refunded approximately within 7 business days.